Order Cancellation Policy
Sometimes you need to change or cancel an order. This policy explains when and how you can cancel, and how it works alongside your statutory rights. Read it together with our Shipping Policy and Return Policy.
Cancelling before dispatch
If your order has not yet been dispatched, you can cancel it free of charge for a full refund. As we aim to dispatch within 1–2 working days, please contact us as soon as possible.
- To cancel in time for same-day processing, contact us before 2pm (UK time), Monday to Friday.
- If your order has already been dispatched when you contact us, it will be handled as a return once you receive it (see below).
How to request a cancellation
Contact our team with your order number as soon as possible:
Email: sales@safetysuppliesuk.co.uk
Phone: +44 1282 270214
Hours: Monday to Friday, 08:30–17:00 (UK time)
Cancelling after dispatch
If your order has already been dispatched, the simplest route is usually to receive it and then return it under our Return Policy. For change-of-mind cancellations after dispatch, you are responsible for the cost of returning the goods to us.
Your right to cancel under UK law
If you are a consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel most orders within 14 days of receiving the goods, without giving a reason. To exercise this right, contact us using the details above; you then have a further 14 days to return the goods. Certain items may be excluded — see our Return Policy. Nothing in this policy affects your statutory rights.
Refunds for cancelled orders
Approved cancellations are refunded to your original payment method within 5 business days of the cancellation being confirmed, or of us receiving the returned goods where the order had already been dispatched.
Safety Supplies UK (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Company No. 07000887 · VAT # GB987256073