Shipping policy
We dispatch every order on a tracked service and keep you updated from checkout to delivery. Below is everything you need to know about where we ship, what it costs, and how long it takes.
Key shipping information
| Detail | Information |
|---|---|
| Countries we ship to | United Kingdom only |
| Ships from | United Kingdom (Burnley, Lancashire) |
| Currency | All prices are shown and charged in GBP (£) |
| Tax | All prices include VAT at the current UK rate of 20% |
| Shipping cost | Flat £9.99 per order (Standard UK Delivery, tracked) |
| Order cut-off (same-day processing) | 2pm UK time, Monday to Friday |
| Handling / dispatch time | 1–2 working days |
| Transit time after dispatch | 2–4 working days |
| Total estimated delivery | 3–6 working days |
| Carrier | [Insert carrier name — e.g. DPD / Parcelforce] tracked service |
Order confirmation
As soon as you place your order, we send a confirmation email so you know we have received it and it is being processed. Prices and any delivery charge are shown clearly at checkout before you pay, so there are no hidden costs.
Dispatch and delivery
Orders are dispatched within 1–2 working days of being received. Orders placed before 2pm (UK time), Monday to Friday, are processed the same working day. Once dispatched, delivery usually takes 2–4 working days, so most orders arrive within 3–6 working days of ordering.
Tracking your order
Once your order is dispatched, we email you tracking details so you can follow your parcel and see when to expect it. To check the status of an order at any time, use the tracking link in that email or contact us with your order number and we will update you.
Late or missing deliveries
Occasionally a delivery is delayed by the carrier. If your order has not arrived within the estimated timeframe, please check your tracking first. If there is still no sign of it, contact us with your order number and we will investigate with the carrier straight away.
Damaged or incorrect items
If anything arrives damaged, or we have sent the wrong item, please take photos of the item and packaging and contact us with your order number, ideally within 48 hours of delivery. We will put it right promptly at no cost to you — see our Return & Refund Policy for full details.
Changing your delivery address
If you need to change the delivery address after ordering, contact us as soon as possible with your order number. We can usually update it if the order has not yet been dispatched; once an order is with the carrier we may not be able to change it.
Cancelling an order
You can cancel an order for a full refund any time before it is dispatched. See our Order Cancellation Policy for how this works and your statutory right to cancel.
Delivery restrictions
We currently deliver to UK addresses only. Some remote or offshore areas (for example the Scottish Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland) may take longer in transit, and a small number of large or heavy items may carry a delivery surcharge or exclusion. Where this applies it is shown at checkout, or we will contact you before dispatch. [Confirm any surcharges/exclusions that apply to your bulky lines.]
Shipping enquiries
Email: sales@safetysuppliesuk.co.uk
Phone: +44 1282 270214
Hours: Monday to Friday, 08:30–17:00 (UK time)
Safety Supplies UK (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Company No. 07000887 · VAT # GB987256073